FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, with tags attached, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are your hair clips suitable for all hair types?
Yes. We offer clips designed for fine, medium, thick, curly, and straight hair. Product descriptions include recommended hair types.
6. Do the clips damage hair?
No. Our clips are designed with smooth edges and gentle grips to hold hair securely without pulling or breaking strands.
7. Are the clips good for everyday wear?
Yes. Most styles are lightweight and comfortable for all-day wear, from work to casual outings.
8. What materials are your hair clips made from?
We use premium materials including:
- High-quality metal with anti-tarnish coating
- Pearl, crystal, and rhinestone accents
- Velvet, satin, and fabric
- Tortoise shell acetate
- Strong, durable plastic
Material details are listed on each product page.
9. Are the clips suitable for kids and toddlers?
Yes. We offer gentle, soft-grip clips specifically designed for babies and young girls.
10. Do the clips have strong hold?
Yes. Our claw clips, snap clips, and barrettes are designed to stay in place even during active movement.
11. Are the hair clips hypoallergenic?
Most of our metal clips are nickel-free and hypoallergenic, making them suitable for sensitive skin. Please check individual product descriptions.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my order arrives damaged or incorrect?
Please contact us within 48 hours with clear photos. We will quickly resolve the issue with a replacement or refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.